Privacy Policy
Privacy Policy
Last updated: 2 November 2026
Christmas Coach respects your privacy and is committed to handling your personal information responsibly.
This policy explains how we collect, use and protect personal information when you visit our website or contact us.
1. Who We Are
Christmas Coach is operated by a UK sole trader.
Data controller: Hayley Young
Trading name: Christmas Coach
Email: hayleyestheruk@hotmail.com
2. Information We Collect
Depending on how you use our website, we may collect:
- Your name and email address when you contact us.
- Information you voluntarily include in an enquiry.
- Technical information about website visits, where collected by our hosting provider or website software.
- Cookie preferences and related information, where applicable.
We will update this policy if we introduce additional services, such as customer accounts, newsletters or online purchases.
3. How We Use Your Information
We use personal information where necessary to:
- Respond to enquiries and requests.
- Operate, maintain and secure the website.
- Investigate technical problems.
- Meet applicable legal obligations.
Our lawful bases may include legitimate interests in operating and protecting the website, taking steps at your request before entering a contract, and complying with legal obligations.
Where consent is required, such as for certain marketing activities, we will request it separately.
4. Sharing Information
We may use external service providers to host, maintain and secure our website and deliver communications.
Service providers: [Insert hosting company, email provider and other relevant services.]
We do not sell personal information to advertisers.
5. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where this occurs, we will assess the applicable transfer arrangements and use appropriate safeguards where required.
Relevant services and safeguards: [Complete after checking service providers.]
6. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including legal requirements.
Retention schedule: [Insert periods for enquiries, technical logs and other relevant records.]
7. Your Rights
Depending on the circumstances, UK data protection law gives you rights to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of information.
- Restrict or object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
To make a request, email hayleyestheruk@hotmail.com.
You can also raise a concern with the Information Commissioner’s Office at www.ico.org.uk.
8. Cookies
Our website may use cookies and similar technologies. Please read our Cookie Policy for further details.
9. Security
We take reasonable measures to protect personal information, including using appropriate website security practices and access controls.
No online service can guarantee absolute security.
10. Changes to This Policy
We may update this policy when our website, services or legal obligations change. The latest version will be published here.
11. Contact
For privacy questions, please email: